Rudraksh Gems ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
- Account information: name, email address, password (hashed), and profile details you provide during registration.
- Order information: billing and shipping address, phone number, and payment method (we do not store full card details — payments are processed by Razorpay).
- Usage data: pages visited, device type, browser, IP address, and referral source via cookies and analytics tools.
- Communications: messages you send through the contact form or via email.
2. How We Use Your Information
- Process and fulfil orders, and send order updates.
- Create and manage your account.
- Respond to enquiries and provide customer support.
- Send promotional emails (you can unsubscribe at any time).
- Improve our website and product offerings through analytics.
- Comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. We share data only with:
- Shipping partners (Shiprocket and associated couriers) — to deliver your order.
- Payment processors (Razorpay) — to process transactions securely.
- Email providers (Resend) — to send transactional emails.
- Analytics services — in aggregated, anonymised form.
- When required by law or to protect our rights.
4. Cookies
We use essential cookies (session, cart token) and optional analytics cookies. You can disable non-essential cookies in your browser settings. Note that essential cookies are required for the site to function correctly.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and data at any time (subject to retention requirements under law).
6. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted database access. However, no system is completely secure and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Opt out of marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy periodically. We will notify you of material changes by email or a prominent notice on our website.
11. Contact
For privacy-related requests, email info.rudrakshgems@gmail.com.